Strategies for Communicating More Effectively

I find myself communicating with the staff I oversee differently than I do with other colleagues.  We have different personal backgrounds, different levels of education and different work ethic in some cases.  Sometimes this becomes problematic and I almost set myself up for issues by not taking the time to adjust for these differences.  I have found myself misreading their nonverbal cues and even failed to consider our cultural differences at times.  The three techniques that especially stood out for me this week that may help me remedy this problem are self-monitoring my environment and the others in it for signals that will help me determine how to present myself (O’Hair & Wiemann, 2012), becoming more aware of nonverbal behaviors of the group and improve my ability to pick up on the silent messages (Gonzalez-Mena, 2010) and applying the Platinum Rule by putting myself into the other person’s frame of reference. I hope to improve the communication with my staff and in doing so, have more productive and positive interactions with them.   I think incorporating these things into my interactions with the staff will produce a more positive climate for everyone. I find myself thinking about the quote “In each head there is a world” (Gonzalez-Mena, 2011) and knowing that there is so much truth in just those few words. By adopting that mindset when I communicate with others will help me become a more competent communicator.

 

References

Beebe, S.A., Beebe, S.J. & Redmond, M., (2011). Interpersonal communication: Relating to others  

                (6^th Ed.). Boston, M: Allyn & Bacon

Gonzalez-Mena, J., (2010). 50 strategies for communicating and working with diverse families.  Upper  Saddle River, NJ: Pearson Education, Inc.

O’Hair, D., & Wiemann, M. (2012) Real communication. New York: Bedford/St. Martin’s.